- Introduction
The Deepings Caravan Park is committed to ensuring that all guests—regardless of age, mobility, disability, or personal needs—can enjoy a safe, comfortable and welcoming stay with us.
We aim to provide clear, honest information about the accessibility of our facilities, so guests can plan their visit with confidence.
If you have any specific requirements or questions, please contact our team in advance, and we will do our best to assist.
- Booking & Pre-Arrival Information
We encourage guests with accessibility needs to contact us before booking so we can:
- Recommend the most suitable pitch or accommodation
- Provide details of terrain, gradients and distances
- Arrange support for arrival where needed
Contact Options
- Phone: 01778344335
- Email: in**@*********gs.com
- Website: www.thedeepings.com
Our staff are trained to offer clear information and support during the booking process.
- Arrival & Parking
Accessible Parking
- Designated accessible parking bays are available close to key facilities.
- Additional parking support can be arranged on request.
Signage & Navigation
- Clear signage is used throughout the park.
- Main routes are well-lit with solar lighting that reduces glare and avoids harsh brightness.
Surface & Terrain
- The main access roads are level and suitable for vehicles and mobility aids.
- Some areas around pitches may be grass or gravel; if you require a firmer ground surface, we will advise on the best areas to book.
- Reception & Customer Service
Reception Building
- Step-free entrance or ramped access (please confirm based on your layout — I can adjust this).
- Doorways wide enough for wheelchair entry.
- Staff available to assist with doors or check-in procedures if needed.
Customer Support
- Our team includes members trained in disability awareness and inclusive service.
- We welcome guests with learning disabilities, neurodiverse needs, and communication differences.
- Assistance with carrying luggage, pitch setup guidance or orientation is available on request.
- Paths, Roads & Lighting Throughout the Park
- Internal roads are mostly level and suitable for mobility scooters and wheelchairs.
- Pathways are kept clear and maintained to prevent trip hazards.
- Solar streetlights and solar touring box lights provide safe illumination after dark, minimising light pollution and glare.
- Touring Pitches & Facilities
Pitch Accessibility
- A variety of pitch types are available; some offer easier access for those with mobility needs.
- Hardstanding pitches may be recommended for wheelchair users or guests with walking difficulties.
Electric Hook-Up Points
- Positioned at accessible heights where possible.
- Staff can assist with connection if required.
Ground Conditions
- We are happy to advise which pitches have the most level terrain or closest access to facilities.
- Washrooms, Toilets & Guest Facilities
(Adjust to match your facilities — here is a standard accessible version)
Accessible Toilets & Washrooms
- At least one toilet facility designed for wheelchair accessibility.
- Wide-access doors and level entry.
- Grab rails, emergency pull cord and accessible sink.
- Non-slip flooring.
Shower Facilities
- Level-access showers available or portable shower chairs can be provided if suitable.
- Assistance bars available where installed.
Lighting & Ventilation
- Well-lit interiors with accessible controls.
- On-Site Office and Communal Spaces
- Step-free access or ramp available.
- Counters at a height suitable for easy interaction.
- Clear aisle space for wheelchair users.
- Assistance for Guests With Specific Needs
Guests With Limited Mobility
- Accessible pitches and facilities available.
- Option to park close to your pitch.
- Staff assistance on request.
Guests With Hearing Impairments
- Written information available for safety instructions.
- Staff trained to communicate clearly and ensure understanding.
Guests With Visual Impairments
- Paths kept clear of overhanging branches or obstacles.
- High-contrast signage used in key areas.
Neurodiverse Guests
- Quiet spaces around the park for relaxation.
- Predictable, calm environment with minimal intrusive noise due to electric maintenance tools, which are quieter than petrol alternatives.
- Assistance Dogs
We welcome assistance dogs across all areas of the park.
Water bowls and exercise areas can be provided if required.
- Emergency Procedures
- Staff are trained in emergency evacuation support for guests with mobility and sensory needs.
- Clear safety information is provided on arrival.
- Accessible routes are identified and maintained.
- Environmental Accessibility Enhancements
As part of our sustainability efforts—which also benefit accessibility—we provide:
- Electric tools for quieter maintenance, reducing noise disturbance.
- Solar-powered lighting to ensure safe, even illumination.
- 110kW solar system supporting reliable energy use for site facilities.
- Future wetland area and gardens designed with accessible viewing points in mind (can adapt based on layout).
- Ongoing Improvement
We are committed to improving accessibility year-on-year.
We regularly review:
- Physical access points
- Staff training needs
- Guest feedback and suggestions
- Policies and procedures
Guests are encouraged to contact us with any ideas or requests that could help make The Deepings Caravan Park even more accessible.
Conclusion
Our goal is to ensure that every guest—regardless of ability, background or need—can experience a safe, enjoyable and comfortable stay at The Deepings Caravan Park.
We strive to provide a welcoming environment for all and will always do our best to accommodate specific requirements.
